top of page


It is the customer’s responsibility to ensure that the Furniture and Bedding items that have been ordered will fit into the room for which they are intended, that they will fit through all access points to the room and that there is sufficient access for a large delivery truck to reach the delivery address. Fees for re-delivery or cancellation will apply.


A minimum deposit is payable on placing your order. Full payment must be received before delivery/collection of goods. Errors in pricing are subject to correction with your approval. If you do not approve Sofas By Design reserves the right to cancel the sale.

Cancellations are accepted within 48 hours of order. Cancellations after 48 hours will result in the loss of deposit. Cancellations are not permitted on custom orders where an item has been ordered to your exact specifications or on any non standard combination order.

All of our fabric ranges are updated regularly and therefore, we cannot guarantee continuity of supply. We therefore recommend that customers purchase all of their requirements at once. 

As sofas are bespoke we will do our utmost to ensure products are delivered by the stated date or within
a reasonable period thereafter. We cannot accept any liability for any delay in the delivery of your chosen fabric or failure to deliver that is beyond our reasonable control. We will keep you updated regularly.


As all of our other products are subject to our suppliers availability we can only provide approximate lead times at time of order. We cannot accept any liability for delay and or failure to supply beyond our control.



In order to maintain the appearance and condition of your fabric, it is useful to develop a regular maintenance routine. Treat spills and stains as soon as possible. Gently scrape any soil or mop liquid from the surface of the fabric without scrubbing. Apply proprietary cleaning agents strictly according to instructions to remove the residue of the spill. Do not saturate the fabric with water or other
cleaning liquids. An annual professional cleaning will keep your upholstered furniture looking its best.

Pilling is a normal occurrence caused by wear and tear, and does not affect the durability or functionality of the fabric. It is important to note that pilling is not a fabric defect or fault, and is not covered under warranty. This is completely normal and will reduce once the excess fibres are gone. Fibre pills can be removed by a battery operated pilling tool available from most haberdashery stores. Velvet and chenille fabrics have a raised surface texture which is prone to flattening and shading. The surface of any fabric
will wear, however this should not be taken as an indication that material is worn out.

In order to ensure that your sofa gets to you in the best possible condition, we package it well to protect it on its journey to your home. During the journey, crush marks may appear on your sofa but please do not be alarmed, these will naturally work their way out over a few weeks. Fillings may also have flattened and need to be plumped up in the same manner you would regularly ‘dress’ your sofa.


When removing the protective wrapping, do not use sharp tools that may damage your sofa covering.

The seat cushions on your sofa may appear to be firmer than those you sat on in the showroom, but please be aware that your seat foam will soften with use. Softening of padding and cushions causes light creasing, wrinkling of fabric and slight stretching of the leather which is considered to be normal wear. It helps, especially when you first get your sofa, to remember to rotate your seating pattern. This ensures even wear and helps your cushions last longer.

If the sofas are to be used on floorboards, we recommend the use of floor

As dust and dirt will cause your sofa to wear faster, we recommend vacuuming regularly with an upholstery attachment. Keep furniture out of direct sunlight and at least two feet from heat sources. This will minimize fading of colour and in the case of leather furniture avoid fading and cracking. Dark colours and natural fibres are most susceptible to fading. Note that sun screen and lotions, certain medications and chlorine are harmful to any upholstery and can cause discolouration. Blue jeans can also transfer blue dye to many coverings.

If there is a need to move furniture, always remember to lift rather than pull. Dragging can put pressure on joints, zips and stretch/damage upholstery. Avoid sitting on the arms, or edge of furniture as this may cause distortion or damage. Pushing feet against or placing them on the arms may cause damage to the arm or frame.

Issues relating to comfort cannot be attributed to a manufacturing fault.

We recommend that you avoid placing the bed near radiators. Similarly, direct sunlight
may cause some fading.

If you are placing your bed on a wooden/tiled floor we recommend the use of a rubber mat under the feet
to prevent them from slipping on the ground.

Ottoman Storage Base
An Ottoman base comes with a gas assisted lid that allows the lid to open (from the bottom of the base) and close with ease. Once assembled the mattress support will not operate correctly unless a mattress is placed on top of it.

For the safety of yourself and others, please ensure that:

• Only the handles that are used when lifting and lowering the frame. Failure to comply with this warning may result in injury and finger entrapment
• The strap is attached and always left outwards as shown in the assembly instructions
• The mattress support is fully raised and locked in the ‘up’ position before using the ottoman space, otherwise the frame could fall and
cause injury or break.
• Children and pets are not left unattended when the frame is in the lifted position as they could become trapped in the ottoman space.
Check the assembly screws and piston arm periodically to ensure that they are secure.

We can only guarantee our bed if our trained staff have assembled them as per our advice at time of purchase.

Before using the product, open all packaging in a well-ventilated room and leave uncovered for at least 24 hours. Due to the fire retardant spray used during production, there may be an odour from your mattress for a number of weeks.

We would strongly recommend the use of a mattress protector on all mattresses. Occasionally vacuum the surface of your mattress to remove dust and let your mattress air regularly.

Always follow your manufacturer’s cleaning and care label instructions. If you spill something on your mattress make sure you extract as much of the spill as possible – mattresses don’t dry out easily. You can stand it on its side to minimise the penetration of moisture and allow it to air dry away from direct heat.

Body Signatures are the impressions the body makes on the surface or comfort layers of the mattress where the main weight of the body has been lying. Body Signatures are normal and indicate that the mattress is adapting and conforming to the body shape. Generally a depth between 25-35mm is normal within the first 12 months. If the depth of the depression is greater than 40mm, further investigation may be required. These values may vary for plush mattresses due to the thickness of the comfort layers. The more plush the mattress, the more noticeable the Body Signature may be.

Please refer to the manufacturer’s instructions in relation to rotation or turning of the mattress. Some mattresses need to be flipped while other mattresses need to be rotated head to toe. Ensure not to bend or roll your mattress. Bending or rolling your mattress will damage the spring unit. Sitting on the edge of your mattress for long periods can also affect its shape. Mattresses should be used on an appropriate supportive base or frame. Avoid placing a board between your mattress and your box spring - it can interfere with the supporting function of the box spring. Check that legs and castors are tightened fully from time to time.

Issues relating to comfort cannot be attributed to a manufacturing fault.

bottom of page